Refund policy

RETURN AND REFUND POLICY — BOUCHERIE AL BARAKA

At Boucherie Al Baraka, customer satisfaction and food safety are our top priorities. All our meat products are freshly prepared daily and adhere to strict hygiene and cold chain standards.

Fresh Products

Due to the perishable nature of meat products, we do not accept returns or exchanges after delivery, except in the specific cases mentioned below.

Transport-Related Issues

If your order arrives with an issue caused during transport, such as:

• Damaged packaging
• Temperature issues affecting freshness
• Altered product quality upon delivery

please contact us immediately upon receipt of the order.

In these cases:

• The affected product must be returned
• Following verification, a full refund will be issued for the items concerned

Non-Refundable Situations

Refunds or exchanges will not be accepted if:

• The product was delivered in good condition
• The issue is related to personal preference
• The product was improperly stored after delivery
• The request is made after the acceptable notification timeframe

How to Report an Issue

To report a transport-related issue, please contact us promptly and provide:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Customer Service: +32 489 30 55 45 | beyetboucherie@gmail.com

Our team will review your request as quickly as possible and guide you through the return and refund procedure.

LEGAL AND COMPANY DETAILS

Company name: Itina
Brand name: Boucherie al Baraka
Address: Rue Gallait 3, 1030 Schaerbeek, Belgium
VAT number: BE0645.871.134
Phone / WhatsApp: +32 489 30 55 45
Email: beyetboucherie@gmail.com