Refund policy

At Boucherie Al Baraka, customer satisfaction and food safety are our top priorities. All our meat products are freshly prepared every day and meet strict hygiene and cold-chain standards.

Fresh products

Due to the perishable nature of meat products, we do not accept returns or exchanges after delivery, except in the specific cases listed below.

Transport-related issues

If your order arrives with a problem caused during transport, such as:

• Damaged packaging

• Temperature issue affecting freshness

• Product quality altered upon delivery

please contact us immediately upon receiving your order.

In these cases:

• The affected product must be returned

• After verification, a full refund will be issued for the items concerned

Non-refundable situations

Refunds or exchanges will not be accepted if:

• The product was delivered in good condition

• The issue is due to personal preference

• The product was not stored properly after delivery

• The request is made after the acceptable notification timeframe

How to report an issue

To report a transport-related issue, please contact us promptly and provide:

• Your order number

• Clear photos of the product and packaging

• A short description of the issue

📞 Customer service: +32 489 30 55 45

Our team will review your request as soon as possible and guide you through the return and refund process.

Contact

If you have any questions regarding this policy, please feel free to contact us at +32 489 30 55 45.